This video explores what we can do to better listen to people who are in direct support roles in order to improve the quality of life of both the support professional as well as the person being supported. Direct support professionals often feel isolated and the last to know things, which is ironic, since they are the ones spending the most time with the people they support. So give them opportunities beyond what is required that will help them to learn to do their job more efficiently. Give them opportunities to talk about not only their job, but their life outside their work. Help them to understand their role and value their role as a direct support professional as an invaluable one.